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Mess eKids Privacy
We limit the collection of your personal information and only use it to provide you with a high level of customer service, including advising you about our products, services and other opportunities.
There is no obligation for you, the customer, to provide us with personal information, unless we require it to fulfil an order or to provide another customer service function. Customer delivery and contact details are stored and purchase history details may also be collected. We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons.
We respect your privacy at all times and all personal information that we collect through the course of normal business dealings remains confidential.
We will never disclose your personal information to any other organisations, unless required to by law, or you consent to the giving of such information.
We only use the information you provide to us for billing and delivery purposes and to measure customer interest in our products, or to ascertain demand for possible future products. We may need to use your email address so that we can contact you about your order or answer a query. We may also send you information about promotions and products if you opt-in to our newsletter.
Your email address is private and we will never sell it to third parties.
You can advise us if any of your information requires updating.
Security of Information Collected
We take all reasonable precautions to ensure that any personal information received is kept confidential.
For sending information and for delivery of orders placed through our customer service centre or via our websites, we must disclose some personal information to third parties such as delivery contractors. By placing an order through our website, you agree that we may give your personal information to Australia Post or delivery contractors to enable delivery of your order.
No personal information will be disclosed to any other third party without your consent.
By using this website, you are consenting to the collection of information by us as outlined above.
Opt-Out of Marketing Emails
If you, the customer, no longer wish to have your personal information used for marketing by Mess eKids (eg, emails from us to you about special offers) you may opt out of such marketing at any time by contacting us by email.
Cookies
This website uses cookies to hold your login information to keep you logged into the Mess eKids site while you are there. Without cookies, you would be automatically logged out each time you click on a page or go to your shopping cart. Cookies cannot, by themselves, be used to discover your identity. A cookie will identify your computer to our servers when you visit us. No sensitive information is stored inside the Mess eKids website cookies. If you choose to disable cookies, your shopping experience with Mess eKids will be adversely affected. However, we do not require you to enable cookies on your computer.
Access to personal information
As a customer, you may request details of your personal information by sending us a signed, written request to our postal address. (To verify that the personal information requested belongs to the customer it is necessary that the request be in writing and signed).
We will endeavour to respond within fourteen days, provided that your request meets the requirements under the Privacy Act, and we can verify your identity. If your request does not meet these requirements, you will be advised accordingly.
For privacy and accuracy reasons we rely on you, the customer, to provide any changes or updates to your individual information.
Information Security
Any personal information that we hold on our computer network has security measures to protect it from unauthorised third party access.
Changes to Policy
It may be necessary for us to make alterations to this policy from time to time to address any changes in legislation and to continue to responsibly manage and protect personal information. You should access our privacy policy and Terms of Use whenever you access our website to ensure that you are aware of the most current information.
Feedback
We welcome feedback on this policy - or on any matters relating to Mess eKids. If you have any comments, suggestions, or questions, please email us at sales@messekids.com.au.
Updates on Changes to Privacy Policy
**Important change to privacy policy from 25 January 2009 - By using the Mess eKids site, you agree that in the event that the Mess eKids business is sold, we may pass the personal information you have provided to us to the purchaser of the Mess eKids business.**
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